Training & Education

Ongoing training and events are available to help familiarize participating providers with the Carelon Behavioral Health and Maryland Medicaid systems and processes.  

Be sure to review the monthly calendar for dates and times of the live webinars and self-paced training for providers. Explore all other menu options for the latest events, training, and requirements information.  

Webex Instructions

All webinars are hosted on Webex.

Download instructions:

To download Webex to join a meeting, go to “webex.com/downloads” on your web browser, where you can download the Webex Meetings app for your computer or mobile device depending on your operating system. You can also join the meeting directly from the email invitation, where the link will prompt the attendee to download the app, if needed.

Key points about downloading Webex:

  • Access the download page: Go to “webex.com/downloads“.
  • Choose your device: Select the version compatible with your computer or mobile device.
  • Install the app: Once downloaded, run the installation file to set up the Webex app.
  • Join from email: Selecting the “Join Meeting” link in your Webex meeting invitation will often automatically start the download process if you don’t have the app already.
  • Review accessibility guidance: Ideal Setup for Best ASL Interpretation Experience in Webex

Monthly Calendar

2026

2025

Office Hours

Office Hours are available on an ongoing, drop-in basis for providers to ask questions such as:  

  • How do I locate eligible participants?
  • Where can I locate my submitted/completed authorizations?  
  • Is there a page where you can view pending claims? 

Joining Office Hours allows you to ask your questions and receive immediate support. Use the direct links in the monthly training calendar or below to register. Attendance for the entire session is not required.

Please note: Some office hours are focused on specific topics indicated in parentheses.

March 2026

February 2026

Training Library

Get Started

Learn how to join the network and set up your Carelon accounts with ProviderConnect and Availity.

Step 1:

  • To register for a community-based behavioral health license in Maryland, you can complete and submit an application to the Maryland Department of Health’s Behavioral Health Administration (BHA). 
  • Once licensed by BHA, obtain a distinct NPI.
  • Submit a new provider application in ePREP to enroll in Maryland Medicaid

    Please note: Providers may not render services until they are enrolled in Maryland Medicaid

Step 2:

Find your Carelon ID number.

  • Your Carelon ID number will be emailed, faxed, or mailed to your address of record after registering with ePREP.
  • If you are not the primary user, please complete and submit an Account Request Form (ARF) – Singular.

Step 3:

  • Use your Carelon user ID number to register in ProviderConnect. If you do not have a copy of that information, you can obtain your login credentials by calling the customer service EDI team at 1-800-888-1965 (Press 1 for English, then 3 for Provider, then 7 for EDI).
  • Check out our instructional video on Registering for ProviderConnect and the ProviderConnect User Guide for additional support.

Step 4:

Step 5:

  • Once registered in ProviderConnect and Availity Essentials, create your single sign-on access (SSO) within Availity. This will link the two systems so you can log in to Availity directly as your one-stop shop.
  • Learn how to Create Your Single Sign On with this step-by-step video.

Step 6:

Authorizations

All authorizations are submitted via ProviderConnect.

2025 Trainings:

2026 Authorization Trainings:

Reports

2026 Reporting Trainings:

  • Medicaid Redetermination Report Instructions: PDF | Video

Claims

All claims are submitted via Availity.

Availity and the Maryland Public Behavioral Health System
Please note: Login to Availity is required to access

To access the Availity Platform Help Library:

Once logged in, Availity offers on-demand training with instructions for anything and everything a provider can do within Availity. The platform features a Help Topics library, which includes a combination of both text and video support. Help Topics can also be accessed within the workflow by clicking on the question mark (text only) or video icon (video and text) above a particular field.

  • Log in to Availity Essentials
  • Select the Help & Training drop-down in the top navigation bar
  • Select ‘Find Help’ or ‘Get Trained’
  • Choose a Help Topic or search for your specific need using the search bar

You may also reference the additional resources below: 

Additional Microlearning Tools

Provider Forums 

ASO Transition – January 1, 2025

Carelon held a special Provider Forum featuring Carelon and MDH executive leadership to give an update on the state of the ASO transition. If you missed it, please view the materials below.

What’s New Info Series 

Creating a Partnership of Trust and Collaboration: An Overview of Maryland’s Behavioral Health Administrative Services Organization 

This series will offer presentations highlighting an overview of the ASO and What’s New? – a walkthrough of the new Carelon website and an interactive Q&A. The Content of each session will build upon the previous session/s. Attendance is not required at all sessions, though it is strongly recommended. For more information, click here. 

January 6, 2025

February 3, 2025

March 3, 2024

April 7, 2025

May 5, 2025

June 2, 2025

  • Coming Soon

National Clinical Webinars

Carelon Behavioral Health provides a full range of training year-round to educate, inform, and share industry-wide best practices and policies. Training covers various topics ranging from claim submission guidelines and provider portal support to behavioral health in youth and motivational interviewing. Select the link below to upcoming clinical webinars:

MDH-BHA Collaborative Offerings

Maryland Addiction Consultation Service (MACS)

The Maryland Addiction Consultation Service is administered by the University of Maryland School of Medicine and funded by the Maryland Department of Health, Behavioral Health Administration. MACS provides support to prescribers and their practices, pharmacists, and healthcare teams in addressing the needs of patients with substance use disorders and chronic pain management

1-855-337-MACS (6227)  |  Sign up for services

MACS ECHO sessions follow a collaborative model of medical education that improves access to specialty care by linking expert specialist teams with healthcare providers and their practices through real-time, online learning sessions. Knowledge-sharing networks create a learning loop where community providers learn from specialists and each other. This allows best practices to emerge and increases access to high quality specialty care serving local communities. Learn more about Project ECHO.

Providing MOUD from a Trauma-Informed Perspective 

Spring 2026 Cycle: February-April 2026
12:30 – 1:30 p.m.
Register for this cycle

Join our virtual learning community for continuous case-based discussions and didactic presentations linking providers with their peers and expert addiction medicine and trauma-informed care specialists.

  • February 25: MOUD for the Unstably Housed Patient, Nicholaus Christian, MD
  • March 25: Trauma and Adolescent Substance Use in Rural Communities: Clinical and Systems Implications for Integrated Care, Noah Triplett, PhD
  • April 22: Maryland’s Opioid Ecosystem: System Interactions and Opportunities to Improve Opioid Related Outcomes, Malik Burnett, MD, MBA, MPH

Providers in an Opioid Treatment Program (OTP) Setting

Spring 2026 Cycle: March 2026
Every 1st Wednesday of the month from 12:30 – 1:30 p.m.
Register for this cycle

Join our learning community for presentations and case-based discussions specially designed for providers in an OTP setting.

  • March 4: Sustained Recovery: Extended-Release Buprenorphine to Treat OUD, Bethany DiPaula, PharmD

Substance Use Care for the General Practitioner

Spring 2026 Cycle: March 2026
Every 3rd Wednesday of the month from 12:30 – 1:30 p.m.
Register for this cycle

Join our learning community for presentations and case-based discussions centered on best practices in SUD.

  • March 18: Providing Addiction Care for the Unstably Housed Patient, Nicholaus Christian, MD
  • April 15: No Substance Use Care for the General Practitioner ECHO is happening this month due to the 2026 Tuerk Conference.