Introduction
Ongoing training is available to help familiarize all participating providers with the Carelon Behavioral Health and Maryland Medicaid systems and processes.
Be sure to review the monthly calendar for dates and times of the live webinars and self-paced training for providers. Explore all other menu options for the latest information on orientations, events, and requirements.
Monthly Calendar
Office Hours
Office Hours are available on an ongoing, drop-in basis for providers to ask questions such as:
- How do I locate eligible participants?
- Where can I locate my submitted/completed authorizations?
- Is there a page to view pending claims?
Attendance for the entire session is not required. Joining Office Hours allows you to ask your questions and receive immediate support. To register, please use the direct links in the monthly training calendar or below.
February
All Office Hours take place virtually from 11 a.m. to 12 noon. ET
- February 3 – register here
- February 4 – register here
- February 5 – register here
- February 6 – register here
- February 7 – register here
- February 10 – register here
- February 11 – register here
- February 12 – register here
- February 13 – register here
- February 18 – register here
- February 20 – register here
- February 25 – register here
- February 27 – register here
Availity Training
Access Carelon tools effectively with our Get Started Guide: a step-by-step resource for setting up your Carelon accounts and accessing authorizations and claims.
Availity offers on-demand training with step-by-step instructions and screenshots for anything and everything a provider can do on Availity Essentials. To access:
- Log into Availity Essentials
- Select the Help & Training drop-down in the top navigation bar
- Select Find Help
- Choose a topic or search using the search bar
You may also reference the additional resources below:
Authorization Training
Access Carelon tools effectively with our Get Started Guide: a step-by-step resource for setting up your Carelon accounts and accessing authorizations and claims.
Claims Training
Access Carelon tools effectively with our Get Started Guide: a step-by-step resource for setting up your Carelon accounts and accessing authorizations and claims.
Provider Forums
ASO Transition
Carelon held a special Provider Forum featuring Carelon and MDH executive leadership to give an update on the state of the ASO transition. If you missed it, please view the materials below.
- ASO Transition Provider Forum Presentation – January 31, 2025
- ASO Transition Provider Forum Webinar – January 31, 2025
What’s New Info Series
Creating a Partnership of Trust and Collaboration: An Overview of Maryland’s Behavioral Health Administrative Services Organization
This series will offer presentations highlighting an overview of the ASO and What’s New? – a walkthrough of the new Carelon website and an interactive Q&A. Content of each session will build upon the previous session/s. Though attendance is not required at all three sessions it is strongly recommended. For more information, click here.
January 6, 2025 – 1 of 3
February 3, 2025 – 2 of 3
March 3, 2024 – 3 of 3
- Coming soon
Provider Orientations
Access Carelon tools effectively with our Get Started Guide: a step-by-step resource for setting up your Carelon accounts and accessing authorizations and claims.
Webinar:
Presentation:
Lunch and Learn Series
Coming soon