Communications

Stay informed about all updates from Carelon Behavioral Health of Maryland and the Maryland Department of Health, including key changes or guidance related to Maryland Public Behavioral Health System (PBHS) provider policies, news, events, and more.

Please review the different forms of communications below to understand the various levels of importance and effectively prioritize your time.

Select the type of communication in the menu to explore.

Provider Alerts

Carelon sends Provider Alerts to communicate urgent, critical, and time-sensitive information. These alerts provide details about Carelon systems, clinical issues, changes within the Maryland Public Behavioral Health System (PBHS), important regulatory guidance, and announcements from the Maryland Department of Health.

Provider Alerts – 2026

Provider Alerts – 2025

Provider Alerts – 2024

Provider Alerts – 2023

Provider Alerts – 2022

Provider Alerts – 2021

Provider Alerts – 2020

Provider Alerts – 2019

Provider Alerts – 2018

Communications from 2017 and before can be accessed via the Carelon Behavioral Health (Beacon Value Options) Archive.

Please note: Provider Alerts related to ABA services can be found here

Provider Updates 

Carelon sends Provider Updates to share medium or low-priority news that is non-urgent yet helpful and informative. Starting in 2025, this new communication method was introduced to differentiate between urgent alerts and less critical items. These updates might cover topics like training opportunities and events, Carelon system downtime, or minor changes to the Maryland Public Behavioral Health System.

2025

System Downtime Updates

Archive

2024

2023

2022

2021

Transmittals, Memos, & Letters

The Maryland Department of Health (MDH) and Behavioral Health Authority distribute transmittals, memos, and letters as needed to inform providers about any policy changes managed by the state. 

Transmittals

Use the MDH transmittal search tool to access previously issued updates not listed here. 

Letters and Memos

Archive

Provider Bulletins

Carelon publishes weekly Provider Bulletins that compile recent communications into one convenient location. These bulletins include a summary of Provider Alerts and Updates in addition to other essential information such as news and reminders, training opportunities, trending topics, quick links, and more.

Archive

2023

2022

2021

Provider Council Meetings

In collaboration with Maryland’s Department of Health and the Behavioral Health Administration, Carelon hosts monthly Provider Council Meetings on the second Friday of each month at 10 a.m.  

This session allows Maryland Public Behavioral Health System leadership to present updates and receive real-time provider feedback. Providers are encouraged to submit questions for Carelon leadership to answer before each meeting using the Provider Council Meeting submission form below.

Check below for the latest invites, presentations, and recordings for each monthly meeting. 

2025

2025 Provider Council Meeting notes are listed below.

Frequently Asked Questions (FAQ)

Get answers to your most pressing questions related to claims, authorizations, systems, and more.  

2026

2025

2024