Carelon’s Participant Advisory Council (PAC) strives to reflect the background of the service population and the different geographic regions of the service area. The purpose of the PAC is to foster improved quality and integrated care, as well as participant satisfaction. The council will provide input into the quality management program and processes related to the development and implementation of services and their delivery to participants. To accomplish this, the council reports to the Quality Improvement Committee and submits recommendations and provides relevant information to the committee on issues concerning Members. The Council is one of Carelon Behavioral Health (CBH)’s mechanisms for soliciting participant feedback into the Quality Improvement Program.
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The PAC responsibilities include:
- Identify and recommend opportunities for improvement to the design and delivery of CBH’s programs and services so they meet the needs of participants and their families.
- Develop and recommend strategies to ensure that participant treatment is consumer and family-focused.
- Receive updates on CBH programs and services and provide feedback to ensure compliance with participants’ rights and responsibilities.
- Identify, recommend, and monitor participant satisfaction with their treatment, e.g., organizational provider/practitioner compliance with requirements for family meeting upon discharge.
- Provide input from the perspective of consumers and family members, especially as it relates to the accurate and effective measurement of their satisfaction with care.
- Review data and other information from CBH and provide reactions and recommendations from the perspective of participants and family members.
- Provide input into the development and implementation of CBH initiatives.
2026 PAC Meeting Schedule
Meetings are held every two months on the second Wednesday of the month.
- 10 a.m. – 11 a.m. Eastern
- Webinar Series Registration Link