Introduction
Stay informed about all updates from Carelon Behavioral Health of Maryland and the Maryland Department of Health, including key changes or guidance related to Maryland Public Behavioral Health System (PBHS) provider policies, news, events, and more.
Please review the different forms of communications below to understand the various levels of importance and effectively prioritize your time.
- Provider Alerts: High-priority news, including urgent or critical information
- Provider Updates: Medium or low priority items that are non-urgent but helpful and good to know
- Transmittals, Memos, and Letters: Messages sent directly from the Maryland Department of Health and the Behavioral Health Authority
- Provider Bulletins: A weekly summary of recent communications, all in one spot
- Provider Council Meetings: Carelon hosts these monthly sessions, which offer PBHS providers updates from Carelon and the Maryland Department of Health leadership
- Frequently Asked Questions (FAQ): For a quick reference, check out our most commonly asked questions (and their answers!)
- Status Center: Featuring the Carelon Issue Status Tracker, a tool that monitors and displays ongoing technical and clinical system issues, offering up-to-date information
Select the type of communication in the menu to explore.
Provider Alerts
Carelon sends Provider Alerts to communicate urgent, critical, and time-sensitive information. These alerts provide details about Carelon systems, clinical issues, changes within the Maryland Public Behavioral Health System (PBHS), important regulatory guidance, and announcements from the Maryland Department of Health.
Provider Alerts – 2025
- 4.15.25 Carelon Issue Status Tracker Updated
- 4.3.25 Secure Transmission of PII & PHI
- 3.26.25 Carelon Issue Status Tracker Launched
- 3.26.25 New Provider Inquiry Process and Intake Form
- 3.26.25 Final Authorization Grace Period Extension
- 3.26.25 Simplified Bed Hold Workflow
- 3.25.25 Authorizations for Health Homes
- 3.24.25 Memorandum: Clarification of Existing Guidance on RCS & SUD Combination of Service Rules
- 3.20.25 Recent Issue Resolutions for Providers
- 3.14.25 In Case You Missed It: Transition Guide for Navigating Carelon Systems
- 2.28.25 Correction: PT 32 Authorizations
- 2.25.25 Authorization Grace Period Extension
- 2.20.25 PT 32 Authorizations
- 2.20.25 MDRN Claims Direct Data Entry now Available in Availity
- 2.19.25 Availity Authorization and Claims Dashboards Now Available
- 2.18.25 Health Home Enrollment & Access to eMedicaid
- 2.6.25 Updated Behavioral Health Administration Licensing Application
- 2.5.25 MDRN Claims Temporary Guidance
- 2.5.25 Billing Guidelines: Crisis Services and National Drug Codes
- 2.3.25 Availity Authorization and Claims Dashboards Down for Maintenance
- 1.31.25 Missing Eligibility Spans
- 1.30.25 Claims Turnaround Times
- 1.29.25 State of Carelon Transition – Month One
- 1.24.25 PRP Adult Concurrent Reviews
- 1.22.25 MDRN Funding Codes
- 1.17.25 Martin Luther King Jr. Holiday Hours
- 1.17.25 Navigating Availity
- 1.10.25 Health Homes Services Integration with Carelon
- 1.10.25 Claims Submission Guidelines
- 1.8.25 Provider Payment and Launch Update
- 1.6.25 Correction: Carelon System Access and Customer Service Update
- 1.3.25 Carelon System Access and Customer Service Update
Provider Alerts – 2024
- 12.31.24 What’s New Event Series
- 12.27.24 OES Submissions Contact
- 12.26.24 Carelon Behavioral Health Provider Digital Front Door Registration Support
- 12.19.24 December Holiday Hours Payment
- 12.19.24 ASO Transition First Provider Payment
- 12.13.24 Provider 1099 Forms
- 12.6.24 Corrected SUD Fee Schedule Eff. 7.1.24
- 11.26.24 SUD Lab Combination of Service
- 11.18.24 Key Transition Dates
- 11.15.24 Thanksgiving Holiday Hours Payment
- 10.28.24 New Bank Account Deposit Checks
- 10.24.24 OTP Programs Federal Final Rule CFR 42 Part 8
- 10.18.24 Change- of Ownership Checklist FAQ
- 10.10.24 Carelon Training Calendar
- 10.10.24 Provider Compliance Alert 3
- 10.10.24 Carelon Training Calendar
- 9.26.24 ICD-10 Diagnosis Code Update
- 9.13.24 P10 Uninsured
- 9.5.24 MDH New Bank Account
- 9.1.24 Updated Fee Schedules for EM Codes.pdf
- 8.22.24 Labor Day Holiday.pdf
- 8.22.24 Focused Quality Improvement Initiative.pdf
- 8.9.24 Service Type Switching Incedo
- 7.25.24 Maryland Regional Provider Forums Invite Flyer
- 7.1.24 Rate Increase
- 6.27.24 July 4 Holiday
- 6.17.24 Carelon Town Hall Survey Reminder
- 6.11.24 Carelon Town Hall Survey
- 6.7.24 PRP A Training
- 6.7.24 Final Reminder on Estimated Payment Balances
- 6.6.24 Carelon Town Hall Follow Up
- 6.5.24 Medicare Enrollment
- 6.3.2024 Maryland ASO Provider Town Hall
- 5.30.24 Town Hall Reminder
- 5.23.24 TownHall MDH and Carelon Behavioral Health
- 5.17.24 End-Date Update Incedo
- 5.16.24 Memorial Day Holiday
- 5.9.24 Sharing Incedo Credentials
- 5.9.24 Enhanced Optum Audits Health Home
- 5.8.24 EP Survey Reminder
- 5.1.24 BHA Interoperability Program
- 4.26.24 Memo from the Secretary Required Survey
- 4.26.24 Final MFA Reminder
- 4.19.24 MFA Further Information
- 4.10.24 MFA Introduction
- 4.4.24 DataCapture ROI Update
- 3.28.24 POS Codes ABA
- 3.27.24 Auth End-Dating Issue
- 3.7.24 ADOS 2 Clinical Workshop
- 2.23.24 PRP Top Performing Provider
- 2.23.24 Phase 2 Prescriber Enrollment
- 2.23.24 Combination of Service Rules
- 2.7.24 Compliance Issues for PHP IOP and SUD
- 1.9.24 MLK Holiday Office Hours
- 1.1.24 Rate Increase
Provider Alerts – 2023
- 12.15.23 Early Checkwrite for December Holidays
- 12.12.23 Further Details on Updated TPL Requirements
- 12.1.23 TPL Claims
- 11.15.23 Provider 1099 Forms
- 11.9.23 CDM Report Guides Update
- 11.2.23 Edited-TPL 100-Day Directive
- 11.2.23 TPL 100-Day Directive
- 10.19.23 Claims Denials Mitigation
- 10.12.23 500-502 Connect Resolved
- 10.11.23 500-502 Connect Issue
- 9.28.23 Compliance Issues
- 9.28.23 Updates to ABA Codes
- 9.21.23 Timely Filing Waiver
- 9.14.23 Claims Denials Mitigation Project Team
- 9.7.23 TPL Discrepancy in Incedo
- 8.31.23 Correction to LOC Manual SUD
- 8.31.23 September 2023 PCM Invite
- 8.30.23 Labor Day Holiday Office Closure
- 8.26.23 Payspan Downtime
- 8.24.23 Checkwrite for Audit Reprocessed Claims
- 8.24.23 STOP ACT of 2022 – Becoming an Opioid Response Program
- 8.17.23 Historical Unfunded Denials on PRA
- 8.5.23 CovidCONNECT Webinar
- 8.3.23 Discontinuing Authorization Notification Emails
- 7.27.23 Peer Support Auth Plans
- 7.20.23 Provider Alert Critical Incidents
- 7.20.23 Implementation of Updates to PRP Concurrent Adult Form
- 7.17.23 MDH Audit of Denied Claims
- 7.13.23 ASAM Criteria Webinars Registration
- 7.13.23 PRP Concurrent Adult Form Updates
- 7.13.23 PT23 Auth Plans
- 7.8.23 CovidCONNECT Webinar
- 7.6.23 ASAM Criteria Webinars
- 7.1.23 Fee Schedules
- 6.1.23 ICD-10 Diagnosis Code Update
- 6.1.23 Crisis Services Status Update
- 5.18.23 Crisis Intervention Programs
- 5.18.23 Medicaid Neg Balance Recoupment
- 5.13.23 CovidCONNECT Webinar
- 5.11.23 Peer Support Program
- 5.11.23 PRP Adult Initial Concurrent Form Updated
- 5.1.23 Updates to LOC Appendix
- 4.27.23 Readjudication Detail on PRA
- 4.20.23 Uninsured Eligibility Process
- 4.19.23 Eligibility Report Provider Alert
- 4.12.23 CPT Coding Guidelines for Observation Services
- 4.6.23 Timely Filing
- 3.30.23 BH Provider Vaccine Hesitancy Webinar
- 3.22.23 Letter to BH Partners
- 3.15.2023 COMAR 10.01.18 Training Requirement Update
- 3.2.23 MCO ROI Reporting Function
- 2.28.23 Problem Gambling Awareness Month
- 2.22.23 Board Eligibility Policy for Physician Specialties
- 2.9.23 State Negative Balance Clipping
- 1.26.23 Program Closures
- 1.26.23 BHA monthy updates
- 1.26.23 Letter to BH Partners
- 1.26.23 New Auth End-Dating Functionality – Clarification
- 1.18.23 Missing Claim Images Project Update
- 1.10.23 BHA MedChi Behavioral Health Webinar Series
- 1.5.23 Attachments Workaround
- 1.5.23 Unfunded Span Claim Denials
Provider Alerts – 2022
- 12.13.22 Holiday Hours and Checkwrite
- 11.10.22 ICD-10 Diagnosis
- 11.7.22 ER Billing Requirements Clarification
- 10.31.22 ER Billing Requirements
- 10.20.22 Auth End-Dating Function
- 10.18.22 Estimated Payment Forgiveness
- 10.17.22 Checkwrite Update
- 10.13.22 Change to Checkwrite Schedule
- 9.28.22 F99 and R69 Code Use
- 8.10.22 Claim Billing Update
- 8.3.22 August 2022 PCM Invite
- 8.2.22 Eligibility Issues
- 8.2.22 Availability of 835s in Payspan
- 7.19.22 Estimated Payments Recoupment Process
- 7.7.22 277CA – Issue Identified
- 6.29.22 HG8507 Claim Submission
- 6.29.22 July 4 Holiday Office Closure
- 6.29.22 July PCM Invite
- 6.13.22 Estimated Payment Forgiveness
- 6.13.22 New Fee Schedules FY 2023
- 6.9.22 Data 2000 Waiver & PMH COS
- 6.8.22 Missing Claim Images
- 6.2.22 June 2022 PCM Invite
- 5.26.22 Updated E&M Fee Schedules
- 5.23.22 Memorial Day Holiday Hours
- 4.20.22 Negative Balance Transfer
- 4.13.22 Management of Neg Balances Moving Forward
- 4.7.22 Update on Authorization Issues in Incedo
- 4.1.22 April 2022 Monthly Updates from BHA
- 3.30.22 April 2022 PCM Invite
- 3.16.22 New Gambling Auth Plans
- 3.16.22 Notice of Funding Availability Contingency Management Initiative
- 2.24.22 Negative Balance Recoupment Reminder
- 2.24.22 Bed Hold Process Guidance – RCS RRP
- 2.18.22 Delivery of Claim Lifecycle Report
- 2.4.22 Neg Balance Recoupment – Letters to Providers
- 1.27.22 February 2022 PCM Meeting Invite
- 1.27.22 February 2022 Training Calendar
- 1.19.22 CARC Codes on PRA Claim Line
- 1.12.22 Reminder to Complete Neg Balance Survey
- 1.12.22 MLK Holiday Office Hours
- 1.7.22 State Negative Balances due to Retro-Eligibility Re-Processing
- 1.5.22 January 2022 PCM Invite
- 1.5.22 Bed Hold Authorization Plans
- 1.1.22 Updated Fee Schedules eff
Provider Alerts – 2021
- 12.17.21 ER Billing Requirements Correction
- 12.15.21 EDITPS_WebEVS Now Available
- 12.15.21 Christmas and New Year Holiday Closure
- 12.10.21 Maryland Department of Health Information Technology Security Incident
- 12.1.21 December 2021 Training Calendar Provider Alert
- 11.24.21 ICD-10 Diagnosis List Revisions
- 11.24.21 Gambling Discharge Process
- 11.24.21 December 2021 PCM Invite
- 11.19.21 Nov 19 COVID Webinar
- 11.17.21 ARPA PBHS Rate Increases
- 11.10.21 ER Billing Requirements
- 11.3.21 Holiday Payments
- 11.1.21 ARP Rate Increase New Fee Schedules
- 10.26.21 Auto Updating of Expired Licenses
- 10.15.21 Oct 15 COVID Webinar_Lessons from Montgomery County
- 10.14.21 New Funding Opportunity
- 10.8.21 COVID 4.0 Survey Letter
- 10-7-21 COVID-19 Follow-Up Survey
- 10.5.21 Funding Opportunity_Racial Disparities Task Force
- 9.30.21 Release of Neg Balance 835s
- 9.30.21 Quality Measurement Survey
- 9.30.21 October 2021 Training Calendar
- 9.29.21 Update to Clinical Request Forms
- 9.27.21 Vaccine Administration Information Form
- 9.27.21 October 2021 Provider Council Invite
- 9.23.21 Increase COVID Vaccination Rates_Sept 2021
- 9.23.21 COVID Webinars and Resources
- 9.20.21 Negative Balance Update
- 9.15.21 PRP TAT
- 9.15.21 PRP sites and Telehealth
- 9.15.21 COVID-19 Webinar_Lessons from Baltimore City Providers
- 9.10.21 New Executive Order for Congregate and Residential Programs
- 9.10.21 Changes to CARC Codes
- 9.9.21 RSA PRA Update
- 9.1.21 September 2021 Provider Training Calendar
- 9.1.21 Labor Day 2021 Office Closure
- 9.1.21 Individual Provider License Expiration
- 9.1.21 HRSA BH Announcements September 2021
- 8.31.21 Involuntary Commitment Workgroup Report
- 8.28.21 Updates to Supported Employment Forms
- 8.27.21 Provider Council Invite_September 2021
- 8.20.21 UPDATE_PRAs and 835s for H2016 Claims
- 8.20.21 COVID Webinar Lessons from Montgomery County
- 8.13.21 COVID-19 Vaccine Status Data
- 8.12.21 Scheduled System Downtime
- 8.6.21 Resumption of Licensing Activities
- 8.6.21 COVID Resources and Webinars
- 8.5.21 August 2021 Provider Training Calendar
- 8.4.21 Updated Guidance for PRP_RRP Referrals or Documentation of Clinical Collaboration
- 8.4.21 Changes to Submitting Authorization Corrections
- 7.30.21 Provider Council Invite_August 2021
- 7.30.21 Covid Resources and Webinars
- 7.23.21 PaySpan Portal Maintenance
- 7.22.21 ER Billing Requirements
- 7.21.21 UPDATE_How to Increase COVID-19 Vaccination Acceptance Rates
- 7.16.21 Telehealth Updates Correction
- 7.13.21 Summer 2021 General Provider Updates
- 7.9.21 SUD-Residential Notification of Administrative Days
- 7.9.21 COVID-19 Resources and Webinars
- 7.8.21 Temporary Suspension of Pre-Authorizations for RRP Transitional Visits
- 7.7.21 Accessing Appropriate Authorization Plans by Provider Type
- 7.2.21 Professional Services Res Crisis Auths
- 7.1.21 Independence Day 2021 Closure
- 6.18.21 COVID Webinars and Resources
- 6.11.21 Diagnosis Code Fix Implementation
- 6.11.21 COVID-19 Resources and Support
- 6.8.21 Diagnosis Code Follow-Up
- 6.7.21 PRA Claim Lines Issues
- 6.7.21 Entry of Diagnosis Codes
- 6.4.21 COVID-19 Webinars and Support
- 6.2.21 Health Homes Alert
- 5.27.21 COVID-19 Webinars
- 5.26.21 CORRECTION to COVID Vaccine Acceptance
- 5.25.21 COVID Vaccine Acceptance Rates
- 5.24.21 Memorial Day Closure and Payment
- 5.21.21 COVID Webinars
- 5.21.21 3ARE 5 Denial Report
- 5.11.21 H2016 PRAs
- 5.7.21 ARE 5
- 5.7.21 277CA Transaction_Upcoming Webinar and Resources
- 5.5.21 COVID-19 Webinars and Letter from BHA Medical Director
- 5.3.21 May 2021 Provider Training Calendar
- 4.30.21 COVID-19 New Funding Opportunity
- 4.26.21 Backdating Authorization
- 4.26.21 Amended Provider Alert – SAMSHA Grant
- 4.14.21 Check-Write Adjustment
- 4.13.21 OTPs and Congregate Living Facilities Including RRPs
- 4.13.21 COVID-19 New Webinars and Resources
- 4.6.21 COVID-19 Resources and Webinars
- 4.1.21 277CA Implementation Provider Alert
- 3.30.21 COVID-19 Webinars
- 3.16.21 COVID-19 Financial Survey and New Webinar
- 3.10.21 Adding Codes Omitted from Authorization Requests
- 2.26.21 Call Center Able to Receive Calls
- 2.26.21 Uninsured Eligibility
- 2.25.21 ARE Report 4 Delivery
- 2.24.21 MCO ROI Reminder
- 1.28.21 ARE 3 Delivery
- 1.27.21 February Training Calendar
- 1.27.21 February Provider Council Invite
- 1.22.21 Letter for COVID Survey
- 1.14.21 MLK Day Holiday Hours
- 1.12.21 COVID-19 Resources
- 1.7.21 Updates to PRP Forms
- 1.6.21 COVID-19 Resources and Webinars
Provider Alerts – 2020 and Before
- Coming soon
- 10.10.24 Provider Compliance Alert 3
- 10.10.24 Carelon Training Calendar
- 9.26.24 ICD-10 Diagnosis Code Update
- 9.13.24 P10 Uninsured
- 9.5.24 MDH New Bank Account
- 9.1.24 Updated Fee Schedules for EM Codes.pdf
- 8.22.24 Labor Day Holiday.pdf
- 8.22.24 Focused Quality Improvement Initiative.pdf
- 8.9.24 Service Type Switching Incedo
- 7.25.24 Maryland Regional Provider Forums Invite Flyer
- 7.1.24 Rate Increase
- 6.27.24 July 4 Holiday
- 6.17.24 Carelon Town Hall Survey Reminder
- 6.11.24 Carelon Town Hall Survey
- 6.7.24 PRP A Training
- 6.7.24 Final Reminder on Estimated Payment Balances
- 6.6.24 Carelon Town Hall Follow Up
- 6.5.24 Medicare Enrollment
- 6.3.2024 Maryland ASO Provider Town Hall (pending name)
- 5.30.24 Town Hall Reminder
- 5.23.24 TownHall MDH and Carelon Behavioral Health
- 5.17.24 End-Date Update Incedo
- 5.16.24 Memorial Day Holiday
- 5.9.24 Sharing Incedo Credentials
- 5.9.24 Enhanced Optum Audits Health Home
- 5.8.24 EP Survey Reminder
- 5.1.24 BHA Interoperability Program
- 4.26.24 Memo from the Secretary Required Survey
- 4.26.24 Final MFA Reminder
- 4.19.24 MFA Further Information
- 4.10.24 MFA Introduction
- 4.4.24 DataCapture ROI Update
- 3.28.24 POS Codes ABA
- 3.27.24 Auth End-Dating Issue
- 3.7.24 ADOS 2 Clinical Workshop
- 2.23.24 PRP Top Performing Provider
- 2.23.24 Phase 2 Prescriber Enrollment
- 2.23.24 Combination of Service Rules
- 2.7.24 Compliance Issues for PHP IOP and SUD
- 1.9.24 MLK Holiday Office Hours
- 1.1.24 Rate Increase
- ASAM Criteria Webinars – 7.6.23
- ASAM Criteria Webinars Registration – 7.13.23
- Attachments Workaround – 1.5.23
- BH Provider Vaccine Hesitancy Webinar_March 30
- BHA bi-monthly updates_Jan_Feb 2023
- BHA monthy updates_1.26.23
- Board Eligibility Policy for Physician Specialties Alert
- CC support group flyer
- CC webinar flyer for Aug 5
- CC webinar flyer for July 8
- CC webinar flyer for May 13
- Checkwrite for Audit Reprocessed Claims – 8.24.23
- CLAIMS DENIALS MITIGATION PROJECT TEAM 9.14.23
- COMAR 10.01.18 Training Requirement Update Provider Alert_3.15.2023
- Compliance issues 1 – 9.28.23
- Correction to LoC Manual SUD – 8.31.23
- CPT Coding Guidelines for Observation Services – 4.12.23
- Crisis Intervention Programs 5.18.23
- Crisis Services Status Update – Provider Alert
- December2023PCMInvite-12.1.23
- Discontinuing Authorization Notification Emails_ 8.3.23
- EarlyCheckwrite_DecemberHolidays_12.15.23
- Eligibility Report Provider ALert – 4.19.23
- Eligibility Report QRG
- Extended Incedo Downtime – 7.13.23
- Extended_Incedo_Downtime_12.16.23
- Fee Schedules Eff 7.1.23
- Flyer BHA_MedChi Behavioral Health Webinar Series_010323
- FurtherDetails_TPL_Requirments_12.12.23
- Historical unfunded Denials on PRA – 8.17.23.docx
- ICD-10 Diagnosis Code Update 6.1.23
- Implementation of Updates to PRP Concurrent Adult Form – 7.20.23
- Incedo Claim Issue – 2.15.23.docx
- Incedo System Downtime – 8.30.23
- Incedo System Downtime – 9.28.23
- IncedoEligibilityIssueUpdate-12.1.23
- IncedoSystemDowntime-12.2.23
- IncedoSystemDowntime-12.9.23
- IPP Downtime – 2.11.23
- IPP Downtime 8.26.23
- Labor Day Holiday Office Closure – 8.30.23
- Leter to BH partners_1.26.23
- Letter to BH partners (March 2023)
- MCO ROI Reporting Function – 3.2.23
- MDH Audit of Denied Claims – 7.17.23
- MDH Brain Injury trainings for BH providers
- Medicaid Neg Balance Recoupment – 5.18.23
- Missing Claim Images Project UPDATE – 1.18.23
- MOM Case Managment Services
- New Auth End-Dating Functionality – Clarification – 1-26-23
- Payspan Downtime 8.26.23
- Peer Support Auth Plans – 7.27.23
- Peer Support Program_5.11.23
- Problem Gambling Awareness Month_2.28.23
- Provider Alert Critical Incidents
- PRP Adult Initial Concurrent Form Updated
- PRP Concurrent Adult Form Updates – 7.13.23
- PT23 Auth Plans – 7.13.23
- Readjudication Detail on PRA – 4.27.23
- September 2023 PCM Invite
- State Negative Balance Clipping – 2.9.23
- STOP ACT of 2022 – Becoming an Opioid Response Program – 8.24.23
- Timely Filing – 4.6.23
- Timely Filing Waiver-9.23.21
- TPL Discrepancy in Incedo – 9.7.23
- TPL-Claims-12.1.23
- Unfunded Span Claim Denials – 1.5.23
- Uninsured Eligibility Process – 4.20.23
- Updates to ABA Codes_9.28.23
- Updates to LOC – Provider Alert – 5.1.23
- 12.3.23 Flyer for the BHA_MedChi Helping the Helpers Behavioral Health Webinar Series
- 8.17.23 IPP Downtime
- 8.17.23 Amended Provider Alert Critical Incidents
- 8.9.23 IPP Downtime
- 8.3.23 IPP Downtime
- 8.3.23 ABA Treatment Plan Template
- 7.27.23 IPP Downtime
- 7.27.23 August PCM Invite
- 7.20.23 IPP Downtime
- 7.17.23 Flyer for the BHA_MedChi Helping the Helpers Behavioral Health Webinar Series
- 6.29.23 July PCM Invite
- 6.29.23 4th of July Office Closure
- 6.15.23 IPP Downtime
- 6.7.23 IPP Downtime
- 5.24.23 June PCM Invite
- 5.24.23 IPP Downtime
- 5.18.23 Memorial Day Closure
- 5.18.23 IPP Downtime
- 5.11.23 IPP Downtime
- 5.5.23 May PCM Invite Updated
- 5.4.23 Update to Service Codes
- 5.4.23 IPP Downtime
- 4.27.23 IPP Downtime
- 4.20.23 IPP Downtime
- 4.12.23 IPP Downtime
- 4.6.23 IPP Downtime
- 4.4.23 PT23 Claim and Auth Alert
- 3.29.23 IPP Downtime
- 3.29.23 Backdating Exception Authorization Request
- 3.29.23 April PCM Invite
- 3.28.23 Incedo Log-on Issue Resolved
- 3.23.23 IPP Downtime
- 3.15.23 Emergency Regulations Alert
- 3.2.23 March PCM Invite
- 3.2.23 IPP Downtime
- 2.22.23 IPP Downtime
- 2.15.23 IPP Downtime
- 2.2.23 IPP Downtime
- 2.2.23 Feb PCM Invite Updated
- 1.26.23 IPP Downtime
- 1.19.23 Peer Services Provider Alert for New Implementation Date
- 1.19.23 IPP Downtime
- 1.11.23 MLK Day Closure
- 1.11.23 IPP Downtime
- 1.11.23 End-Dating Auth
- 1.5.23 Jan PCM Invite
- 1.5.23 IPP Downtime
- 277CA – Issue Identified -7.7.22
- April 2022 Monthly Updates from BHA
- April 2022 PCM Invite
- August 2022 PCM Invite
- Auth End-Dating Function – 10.20.22
- Availability of 835s in Payspan_8.2.22
- Bed Hold Authorization Plans – 1.5.22
- Bed Hold Process Guidance – RCS RRP – 2.24.22
- BH Monthly Partner Letter Jan and Feb 2022
- BH provider recommendations letter 01.19.22
- BHA Monthly Updates_12.12.22
- BHA Notice of Funding Availability For Point of Care Testing Initiative – 1.26.22
- BHA SOR Spring 2022 Newsletter
- BHA_MedChi BH Webinar Series flyer
- BHA_MedChi BH Webinar Series flyer_090122
- BHA_MedChi Webinar Series flyer
- BHA_MedChi Webinar Series_032422
- CARC Codes on PRA Claim Line – 1.19.22
- Change to Checkwrite Scedule – 10.13.22
- Checkwrite Update – 10.17.22
- Claim Billing Update – 8.10.22
- Data 2000 Waiver & PMH COS – 6.9.22
- Delivery of Claim Lifecycle Report – 2.18.22
- Eligibility Issues – 8.2.22
- ER Billing Requirements 10.31.22
- ER Billing Requirements Clarification 11.7.22
- Estimated Payment Forgiveness – 6.13.22
- Estimated Payment Forgiveness – 10.18.22
- Estimated Payments Recoupment Process – 7-19-22
- F99 and R69 Code Use – 9.28.22
- Feb 23 COVID Webinar – 2.9.22
- February 2022 PCM Meeting Invite – 1.27.22
- February 2022 Training Calendar – 1.27.22
- Flyer BHA_MedChi Behavioral Health Webinar Series 11.9.22
- Flyer BHA_MedChi Behavioral Health Webinar Series_050722
- HG8507 Claim Submission – 6.29.22
- Holiday Hours and Checkwrite – 12.13.22
- ICD-10 Diagnosis – 11.10.22
- Incedo Authorization Issue – 3.31.22
- Incedo Downtime – 4.2.22
- Incedo System Downtime – 1.29.22
- Incedo System Downtime – 3.24.22
- Incedo System Downtime – 7.9.22
- Incedo System Downtime – 7.23.22
- Incedo System Downtime – 8.6.22
- Incedo System Downtime – 8.13.22
- Incedo System Downtime – 9.17.22
- Incedo System Downtime – 9.24.22
- Incedo System Downtime – 10.1.22
- Incedo System Downtime – 10.15.22
- Incedo System Downtime – 10.28.22
- Incedo System Downtime 1.8.22
- Incedo System Downtime 2.19.22
- Incedo System Downtime 4.9.22
- Incedo System Downtime 4.23.22
- Incedo System Downtime 5.7.22
- Incedo System Downtime 5.14.22
- Incedo System Downtime 5.28.22
- Incedo System Downtime 6.18.22
- Incedo System Downtime 6.25.22
- Incedo System Downtime 8.27.22
- Jan, Feb 2022 Monthly Updates
- January 2022 PCM Invite
- July 4 Holiday Office Closure – 6.29.22
- July PCM Invite – 6.29.22
- June 2022 BH Partner Monthly Update_6.10.22
- JUNE 2022 Monthly Message to BH Partners_6.10.22
- June 2022 PCM Invite
- Letter from BHA Dep. Sec. April 2022
- Management of Neg Balances Moving Forward – 4.13.22
- March 2022 Monthly Updates from BHA
- March 2022 PCM Invite-2.24.22
- May 2022 – Provider Council Meeting
- May 2022 BHA Updates
- May 2022 Letter from BHA
- Memorial Day Holiday Hours – 5.23.22
- Mental Health and Crisis Resources for Coping with Violence
- Missing Claim Images – Provider Alert – 6.8.22
- MLK Holiday Office Hours – 1.12.22
- Neg Balance Recoupment – Letters to Providers – 2.4.22
- Negative Balance Recoupent Reminder – 2.24.22
- Negative Balance Transfer – Provider Alert – 4.20.22
- New Fee Schedules FY 2023 – 6.13.22
- New Gambling Auth Plans – 3.16.22
- Notice of Funding Availability Contingency Management Initiative – 3.16.22
- Problem Gambling Awareness Month and Screening Day_2022
- Provider Alert Updated E&M Fee Schedules – 5.26.22
- Provider bulletin_ May Mental Health Month Events
- Reminder to Complete Neg Balance Survey – 1.12.22
- State Negative Balances due to Retro-Eligibility Re-Processing – 1.7.22
- Update on Authorization Issues in Incedo – 4.7.22
- Updated Fee Schedules eff 1.1.22
- 12.28.22 211 Care Coordination One Pager
- 12.24.22 IPP Downtime
- 12.13.22 IPP Downtime
- 12.7.22 IPP Downtime
- 12.3.22 Flyer BHA_MedChi Behavioral Health Webinar Series
- 11.30.22 Nov PCM Invite
- 11.30.22 IPP Downtime
- 11.23.22 Temporary change to submission window
- 11.22.22 IPP Downtime
- 11.16.22 IPP Downtime
- 11.16.22 1099 Tax Forms
- 11.2.22 IPP Downtime
- 10.26.22 IPP System Downtime
- 10.26.22 Cancelled Nov. Provider Mtg
- 10.13.22 Flyer BHA_MedChi Behavioral Health Webinar Series
- 10.6.22 Oct 2022 PCM Invite
- 9.21.22_Flyer BHA_MedChi Behavioral Health Webinar Series
- 8.6.22 Flyer BHA_MedChi Behavioral Health Webinar Series
- 7.2.22 Flyer BHA_MedChi Behavioral Health Webinar Series
- 6.23.22 277CA Update
- 6.19.22 Flyer BHA_MedChi Behavioral Health Webinar Series
- 6.6.22 Flyer BHA_MedChi Behavioral Health Webinar Series
- 5.24.22 Flyer BHA_MedChi Behavioral Health Webinar Series
- 4.17.22 Flyer BHA_MedChi Behavioral Health Webinar Series
- 3.7.22 Flyer BHA_MedChi Behavioral Health Webinar Series
- 2.22.22 BHA_MedChi Behavioral Health Webinar Series
- 1.28.22 Flyer BHA_MedChi Behavioral Health Webinar Series
- 1.27.22 2022 Provider Quality Self Assessment Tools
- 277CA Implementation Provider Alert
- 277CA Transaction_Upcoming Webinar and Resources
- Adding Codes Omitted from Authorization Requests
- AMENDED PROVIDER ALERT SAMSHA Grant
- ARE 3 Delivery – 1.28.21
- ARE 5 Denial Report – 5.21.21
- ARE 5_Provider Alert_5.7.21
- ARE Report 4 Delivery_2.25.21
- ARP Rate Increase New Fee Schedules Nov 1, 2021
- ARPA PBHS Rate Increases-11.17.21
- Aug 20 COVID Webinar_Lessons from Montgomery County_080621
- Aug 25 webinar on covid updates_081721
- August 2021 BHA Letter from Deputy Secretary
- August UPDATES from BHA
- Auto Updating of Expired Licenses – 10.26.21
- Backdating Authorizations_4.26.21
- BH Monthly Partner Letter 12.21.21
- BH provider rec letter_020221
- BHA and MDH Tobacco Control Survey-11.24.21
- BHA Clinical Letter_Help the Helpers_supports overview_030821
- BHA Guidance and Letter from Secretary – 7.13.21
- BHA Medical Director ImmuNet letter to providers_050521
- BHA Racial Disparities Letter_09.28.21
- BHA Telehealth Post Emergency Guidance 7.12.21
- BHA telehealth post emergency_rev 7.16.21
- BHA Updates – 9.14.21
- BHA_MedChi Behavioral Health Webinar Series Flyer_052421
- BHA_MedChi BH webinar series flyer 020621
- BHA_MedChi BH Webinar Series flyer_10.26.21
- BHA_MedChi Webinar Series Flyer 6.4.2021
- BHA_MedChi Webinar Series Flyer_051321
- Call Center Able to Receive Calls – 2.26.21
- Changes to CARC Codes
- Changes to Submitting Authorization Corrections
- Check-Write Adjustment_4.14.21
- Christmas and New Year Holiday Closure – 12.15.21
- CORRECTION to COVID Vaccine Acceptance – 5.26.21
- COVID 4.0 Survey Letter Oct 8 2021
- COVID Best Practices & Resources
- Covid Crisis Support for long term care staff flyer_2021
- COVID Resources and Webinars – 8.6.21
- Covid Resources and Webinars 7.30
- COVID Vaccine Acceptance Rates – 5.25.21
- COVID Webinar_Lessons from Montgomery County_080621
- COVID Webinars – 5.21.21
- COVID Webinars and Resources – 6.18.21
- COVID Webinars and Resources – 9.23.21
- COVID-19 Financial Survey and New Webinar 3.16
- COVID-19 Follow-Up Survey – 10-7-21
- COVID-19 New Funding Opportunity
- COVID-19 New Webinars and Resources 4.13
- COVID-19 Resources 1.12.21
- COVID-19 Resources and Support 6.11.21
- COVID-19 Resources and Webinars – 7.9.21
- COVID-19 Resources and Webinars 1.6.21
- COVID-19 Resources and Webinars 4.6.21
- COVID-19 Webinar_Lessons from Baltimore City Providers
- COVID-19 Webinars 3.30
- COVID-19 Webinars 5.27.21
- COVID-19 Webinars and Letter from BHA Medical Director
- COVID-19 Webinars and Support 6.4.21
- December 2021 Monthly Updates 2.21.21
- December 2021 PCM Invite
- December 2021 Training Calendar Provider Alert
- Diagnosis Code Fix Implementation – 6.11.21
- Diagnosis Code Follow-Up – 6.8.21
- EDITPS_WebEVS Now Available – Medicaid Provider Update 12.15.21
- Entry of Diagnosis Codes – 6.7.21
- ER Billing Requirements 7.22.21
- ER Billing Requirements Correction – 12.17.21
- ER Billing Requirements_11.10.21
- Feb 2021 BHA Letter from Deputy Secretary
- February Provider Council Invite – 1.27.21
- February Training Calendar
- Flyer for the BHA_MedChi Helping the Helpers Behavioral Health Webinar Series
- Funding Opportunity_Racial Disparities Task Force – 10.5.21
- Gambling Discharge Process – 11.24.21
- Gambling Disorder Screening Day
- H2016 PRAs – 5.11.21
- Health Homes Alert – 6.2.21
- Helping the Helpers and Those They Serve
- Holiday Payments – 11.3.21
- HRSA BH Announcements September 2021
- ICD-10 Diagnosis List Revisions – 11.24.21
- Incedo Portal Availability_4.9.21
- Incedo Portal Release – 1.15.21
- Incedo Portal Release 2.13.21
- Incedo Portal Update – 5.29.21
- Incedo Provider Portal (IPP) Webinar_Provider Alert
- Incedo Provider Portal_4.30.21
- Incedo Release 6.3
- Incedo Release 6.5 – 7.9.21
- Incedo Release 6.5.1-7.28.21
- Incedo System Downtime 10.30.21
- Incedo System Downtime 12.15.21
- Independence Day 2021 Closure
- Jan 2021 BHA Letter from Deputy Secretary
- June-July 2021 BHA Letter from Deputy Secretary_071221
- June-July UPDATES from BHA_071221
- Labor Day 2021 Office Closure
- LetterforSurvey
- March 2021 BHA Letter from Deputy Secretary
- Maryland Department of Health Information Technology Security Incident-12.10.21
- May 2021 BHA Letter from Deputy Secretary
- May 2021 Provider Training Calendar
- MCO ROI Reminder_2.24.21
- MDH Bulletin
- Medicaid Provider Guidance_COVID-19 Secretary’s Orders_Changes Effective 08.15.21
- Medicaid Provider Guidance_COVID-19 Secretary’s Orders_Changes_Rev 7.16.21
- Medicaid Provider Messaging Re_ Security Incident
- Memorial Day Closure and Payment – 5.24.21
- MLK Day Holiday Hours_1.14.21
- Negative Balance Update – 9.20.21
- New Executive Order for Congregate and Residential Programs
- New Funding Opportunity – 10.14.21
- Nov 19 COVID Webinar
- November 2021 BHA Letter from Deputy Secretary
- Oct 15 COVID Webinar_Lessons from Montgomery County
- October 2021 Provider Council Invite
- October 2021 Training Calendar – 9.30.21
- OTPs and Congregate Living Facilities Including RRPs
- PaySpan Portal Maintenance
- PRA Claim Lines Issue_6.7.21
- Professional Services Res Crisis Auths
- Provider Alert – Accessing Appropriate Authorization Plans by Provider Type
- Provider Alert – August 2021 Provider Training Calendar
- Provider Alert – Involuntary Commitment Workgroup Report
- Provider Alert – Provider Council Invite_August 2021-APPROVED
- Provider Alert – Provider Council Invite_September 2021-Approved
- PROVIDER ALERT – Resumption of Licensing Activities
- Provider Alert – September 2021 Provider Training Calendar
- Provider Alert – Temporary Suspension of Pre-Authorizations for RRP Transitional Visits
- Provider Alert COVID-19 Vaccine Status Data
- Provider Alert- Individual Provider License Expiration – 9.1.21
- Provider Alert Program Closures
- Provider Alert_ Increase COVID Vaccination Rates_Sept 2021
- PRP sites and Telehealth – 9.15.21
- PRP TAT – 9.15.21
- Quality Measurement Survey – 9.30.21
- Release of Neg Balance 835s – 9.29.21
- RSA PRA Update – 9.9.21
- Scheduled System Downtime – 8.12.21
- September 2021 BHA Letter from Deputy Secretary
- September UPDATES from BHA
- SUD-Residential Notification of Administrative Days – 7.9.21
- Summer 2021 General Provider Updates
- System Downtime – 8.28.21
- System Downtime 9.25.21
- Telehealth Updates Correction – 7.16.21
- Update to Clinical Request Forms-9.29.21
- UPDATE_How to Increase COVID-19 Vaccination Acceptance Rates
- UPDATE_PRAs and 835s for H2016 Claims
- Updated Guidance for PRP_RRP Referrals or Documentation of Clinical Collaboration
- Updates to PRP Forms – 1.7.21
- Updates to Supported Employment Forms
- Vaccination Letter from Dr. Jones 1.16.21
- Vaccine Administration Information Form – 9.27.21
- World Suicide Prevention Day_091021
- 11.10.21 1099 Tax Forms
- 10.12.21 Flyer BHA_MedChi Behavioral Health Webinar Series
- 4.20.21 BHA_MedChi Behavioral Health Webinar Series Flyer
- 4.6.21 BHA MedChi Behavioral Health Webinar Series Flyer
- 1.26.21 2021 Fee Schedules Live in Incedo
- 1.6.21 1915i Auth Requests
Please note: Provider Alerts related to ABA services can be found here.
Provider Updates
Carelon sends Provider Updates to share medium or low-priority news that is non-urgent yet helpful and informative. Starting in 2025, this new communication method was introduced to differentiate between urgent alerts and less critical items. These updates might cover topics like training opportunities and events, Carelon system downtime, or minor changes to the Maryland Public Behavioral Health System.
2025
- 4.3.25 Provider Council Meeting Invite – April
- 3.20.25 March 27 Availity Training for Atypical Providers
- 3.20.25 FY 2025 MDRN Funding Exhaustion Update & Application Pause
- 3.13.25 What’s New Provider Forum Extended into Q2-2025
- 3.4.25 Provider Council Meeting Invite – March
- 3.4.25 FY MDRN Funding Update
- 2.28.25 Maintain Access to your Carelon Accounts for Seamless Service
- 2.12.25 New Provider Training Videos Available
- 2.7.25 PT 62-25 Updated Definitive Drug Testing Changes
- 2.4.25 Provider Council Meeting Invite – February
- 1.31.25 PT 63-25 and PT 66-25 MDH Transmittals
- 1.24.25 Fee Schedules Notice – Effective January 1, 2025
- 1.23.25 Daily Office Hours Extended through End of January
- 1.17.25 PT 60-25 Winter FY2025 General Provider Updates
- 1.8.25 Provider Council Meeting Invite – January
System Downtime Updates
Archive
2024
- ProviderConnect System Downtime-12.31.24
- IncedoSystemDowntime-12.28.24
- IncedoSystemDowntime-12.21.24
- IncedoSystemDowntime-12.14.24
- IncedoSystemDowntime-12.7.24
- IncedoSystemDowntime-11.30.24
- IncedoSystemDowntime-11.23.24
- IncedoSystemDowntime-11.16.24
- IncedoSystemDowntime-11.9.24
- IncedoSystemDowntime-11.2.24
- IncedoSystemDowntime-10.26.24
- IncedoSystemDowntime-10.19.24
- IncedoSystemDowntime-10.12.24
- IncedoSystemDowntime-10.5.24
- IncedoSystemDowntime-9.28.24
- IncedoSystemDowntime-9.21.24
- IncedoSystemDowntime-9.14.24
- IncedoSystemDowntime-9.7.24
- IncedoSystemDowntime-8.31.24
- IncedoSystemDowntime-8.24.24
- IncedoSystemDowntime-8.17.24
- IncedoSystemDowntime-8.10.24
- IncedoSystemDowntime-8.3.24
- IncedoSystemDowntime-7.27.24
- IncedoSystemDowntime-7.20.24
- IncedoSystemDowntime-7.13.24
- IncedoSystemDowntime-7.6.24
- IncedoSystemDowntime-6.29.24
- IncedoSystemDowntime-6.22.24
- IncedoSystemDowntime-6.15.24
- IncedoSystemDowntime-6.8.24
- IncedoSystemDowntime-6.1.24
- IncedoSystemDowntime-5.25.24
- IncedoSystemDowntime-5.18.24
- IncedoSystemDowntime-5.11.24
- IncedoSystemDowntime-5.4.24
- IncedoSystemDowntime-4.27.24
- IncedoSystemDowntime-4.20.24
- IncedoSystemDowntime-4.13.24
- IncedoSystemDowntime-4.6.24
- IncedoSystemDowntime-3.30.24
- IncedoSystemDowntime-3.23.24
- IncedoSystemDowntime-3.16.24
- IncedoSystemDowntime-3.9.24
- IncedoSystemDowntime-3.2.24
- IncedoSystemDowntime-2.24.24
- IncedoSystemDowntime-2.17.24
- IncedoSystemDowntime-2.10.24
- IncedoSystemDowntime-2.3.24
- IncedoSystemDowntime-1.27.24
2023
- Incedo Sytem Downtime -12.16.23
- Incedo System Downtime-12.9.23
- Incedo System Downtime-12.2.23
- Incedo Eligibility Issue Update-12.1.23
- Incedo Eligibility Inaccuracies-11.17.23
- IncedoSystemDowntime-11.11.23
- IncedoSystemDowntime-11.4.23
- IncedoSystemDowntime-10.7.23
- Incedo System Downtime-9.28.23
- Incedo System Downtime-8.30.23
- Incedo System Downtime-8.26.23
- Incedo System Downtime – 7.13.23
- Incedo Claim Issue-2.15.23
- Incedo System Downtime-2.11.23
2022
- Incedo System Downtime – 10.28.22
- Incedo System Downtime – 10.15.22
- Incedo System Downtime -10.1.22
- Incedo System Downtime – 9.24.22
- Incedo System Downtime- 9.17.22
- Incedo System Downtime – 8.27.22
- Incedo System Downtime – 8.13.22
- Incedo System Downtime – 8.6.22
- Incedo System Downtime – 7.23.22
- Incedo System Downtime – 7.9.22
- Incedo System Downtime – 6.25.22
- Incedo System Downtime – 6.18.22
- Incedo System Downtime – 5.28.22
- Incedo System Downtime – 5.14.22
- Incedo System Downtime – 5.7.22
- Incedo System Downtime – 4.23.22
- Incedo System Downtime – 4.9.22
- Incedo Downtime-4.2.22
- Incedo Authorization Issue – 3.31.22
- Incedo System Downtime – 3.24.22
- Incedo System Downtime -2.19.22
- Incedo System Downtime – 1.29.22
- Incedo System Downtime – 1.8.22
2021
- Incedo System Downtime-12.15.21
- Incedo System Downtime-10.30.21
- Incedo Provider Portal (IPP) Webinar_Provider Alert – 9.2.21
- Incedo Release – 6.5.21 – 7.9.21
- Incedo Release – 6.5.21-7.28.21
- Incedo Portal Update – 5.29.21
- Incedo Provider Portal – 4.30.21
- Incedo Portal Availability – 4.9.21
- Incedo Release 6.3 – 4.2.21
- Incedo Portal Release – 2.13.21
- Incedo Portal Release – 1.15.21
- 8.28.21 System Downtime
- 9.25.21 System Downtime
Transmittals, Memos, & Letters
The Maryland Department of Health (MDH) and Behavioral Health Authority distribute transmittals, memos, and letters as needed to inform providers about any policy changes managed by the state.
Transmittals
2025
- PT 51-25 Fiscal Year 2025 Rates for Home Health Services
- PT 56-25 Coverage of Brixadi for Opioid Use Disorders
- PT 58-25 Updated Individual and Group Mental Health Practitioner Fee Schedule
- PT 54-25 Health Homes Services Integration with Carelon Behavioral Health
- PT 60-25 Winter FY2025 General Provider Updates
- PT 66-25 Updated Coverage of Brixadi for Opioid Use Disorders
- PT 63-25 Payment Responsibility for Pain Management Clinic Toxicology Testing
- PT 62-25 Updated Definitive Drug Testing Changes
2024
- PT 13-25 Expiration of the 1 percent Increase in HSCRC Public Payer Differential
- PT 16-25 Temporary Moratoria for Certain Behavioral Health Providers
- PT 18-25 FY25 Medicaid Rates for Admin Days
- PT 30-25 Preadmission Screening and Resident Reviews
- PT 34-25 Maryland Licensing Board Interface Process Clarification
- PT 38-23 Provider Transmittal Mobile Treatment Services Staffing Requirements
- PT 51-24 Winter General Provider Updates
- PT 52-24 Updated Guidance_Expanded Medicaid Coverage of Gender Affirming Treatments
- PT 55-24 Billing Clarification Somatic Conditions Related to Carved Out Behavioral Health Diagnoses
- PT 60-24 PBHS ASO
- PT 64-24 Medicare Coverage of Mental Health Counselor Marriage Family
- PT 71-24 Superseding Guidance Medicaid Coverage of Collaborative Care Model Services HealthChoice and FFS
- PT 75-24 Clarification of Reimbursement for Primary Care Services with Carved Out Diagnosis Codes FQHC
- PT 78-24 Medicaid Coverage of Mobile Crisis Team Services
- PT 79-24 Medicaid Coverage of Behavioral Health Crisis Stabilization Center Services
- PT 80-24 Summer General Provider Updates
Archive
- PT 12-23 Fiscal Year 2023 Medicaid Rates for Administrative Days
- PT 13-23 New Process for Submitting Span Inqu
- PT 17-24 Billing Reminder for Hospitals Seeking Reimbursement for Carved-Out Behavioral Health Services sk signed 8.3.2023
- PT 21-23 Update to Fiscal Year 2023 Rates for Brain Injury Waiver Services
- PT 23-23 Transmittal BT enrollment with 90-day grace period
- PT 23-24 Fiscal Year 2024 Medicaid Rates for Administrative Days sk signed 8.29.2023
- PT 24-24 Fiscal Year 2024 Rate Rebasing for Residential Treatment Centers 9.8.2023
- PT 35-23 Updated Transmittal 2023 BT enrollment with 90-day grace period sk signed 1.12.202
- PT 36-24 Expanded Medicaid Coverage of Gender-Affirming Treatment Effective 1.1.24
- PT 43-22 Summer 2022 General Provider Updates
- PT 44-22 Updated Guidance for the Enrollment Requirements for Behavior Technicians
- PT 47-23 Removal of DATA 2000 Waiver Federal Requirement for Prescribing Buprenorphine for Opioid Use Disorder
- PT 51-23 Medicaid Check-in Campaign 2023
- PT 54-23 Healthy Babies Equity Act MCO
- PT 55-23 Spring General Provider Updates (1)
- PT 56-23 Public Health Emergency Unwinding
- PT 60-23 Medicaid Coverage of Peer Recovery Support Services in Federally Qualified sk signed 6.12.23
- PT 62-23 Update to PT 55-23 Healthy Babies Equity Act
Use the MDH transmittal search tool to access previously issued updates not listed here.
Letters and Memos
Archive
- Problem Gambling Awareness Month March 2024
- MEMO Claims Denial Mitigation Project 2.29.24
- MEMO Recoupment Extension 1.18.24
- MEMO 1915(i) QIS Evaluation Results 12.1.2023
- 10.2.23 Extension Letter for PBHS Providers
- Monkeypox Update to Maryland HealthChoice Program 6.23.22
- 1.1.23-2.28.23 BHA bi-monthly updates
- 12.12.22 BHA Monthly Updates
- 11.9.22 BHA MedChi Behavioral Health Webinar Series
- 9.1.22 BHA_MedChi BH Webinar Series
- BHA Monthly Update July 2022
- BHA Monthly Message 6.28.22
- 6.10.22 June 2022 BH Partner Monthly Update
- 6.10.22 June 2022 Monthly Message to BH Partners
- 5.10.22 May 2022 Letter from BHA
- 5.7.22 BHA MedChi Behavioral Health Webinar Series
- 5.1.22 May 2022 BHA Updates
- 5.1.22 May Mental Health Month Events
- BHA SOR Spring 2022 Newsletter
- 4.4.22 Letter from BHA Dep. Sec. April 2022
- 3.24.22 BHA_MedChi Webinar Series
- 3.8.22 Problem Gambling Awareness Month and Screening Day_2022
- 3.1.22 March 2022 Monthly Updates from BHA
- 2.9.22 Feb 23 COVID Webinar
- 2.7.22 BH Monthly Partner Letter
- 1.26.22 BHA Notice of Funding Availability For Point of Care Testing Initiative
- 1.19.22 BH Provider Recommendations Letter
- 1.1.22-2.28.22 Jan, Feb 2022 Monthly Updates
- 12.21.21 BH Monthly Partner Letter
- 12.9.21 Medicaid Provider Messaging Re_ Security Incident
- 11.24.21 BHA and MDH Tobacco Control Survey
- 11.8.21 November 2021 BHA Letter from Deputy Secretary
- 10.6.21 BHA_MedChi BH Webinar Series flyer
- 9.28.21 BHA Racial Disparities Letter
- 9.14.21 BHA Updates
- 9.10.21 World Suicide Prevention Day
- 9.1.21 September Updates from BHA
- 8.20.21 COVID Webinar_Lessons from Montgomery County_080621
- 8.17.21 Aug 25 webinar on covid updates
- 8.15.21 Medicaid Provider Guidance_COVID-19 Secretary’s Orders_Changes Effective
- 8.5.21 August 2021 BHA Letter from Deputy Secretary
- 8.1.21 August UPDATES from BHA
- 7.16.21 BHA telehealth post emergency_rev
- 7.16.21 Medicaid Provider Guidance_COVID-19 Secretary’s Orders_Changes_Rev
- 7.13.21 BHA Guidance and Letter from Secretary
- 7.12.21 BHA Telehealth Post-Emergency Guidance
- 7.12.21 June-July 2021 BHA Letter from Deputy Secretary
- 7.12.21 June-July UPDATES from BHA_
- 6.4.2021 BHA_MedChi Webinar Series Flyer
- 5.24.21 BHA_MedChi Behavioral Health Webinar Series Flyer
- 5.13.21 BHA_MedChi Webinar Series Flyer
- 5.10.21 May 2021 BHA Letter from Deputy Secretary
- 5.5.21 BHA Medical Director ImmuNet letter to providers
- 3.9.21 Gambling Disorder Screening Day
- 3.8.21 BHA Clinical Letter_Help the Helpers_supports overview
- 3.6.21 March 2021 BHA Letter from Deputy Secretary
- 2.21.21 December 2021 Monthly Updates
- 2.6.21 BHA_MedChi BH webinar series flyer
- 2.5.21 Feb 2021 BHA Letter from Deputy Secretary
- 2.2.21 BH provider rec letter
- 1.16.21 Vaccination Letter from Dr. Jones
- 1.14.21 MDH Bulletin_ Updates on Maryland’s COVID-19 Vaccine Plan
- 1.8.21 Jan 2021 BHA Letter from Deputy Secretary
- Covid Crisis Support for long term care staff flyer_2021
- Mental Health and Crisis Resources for Coping with Violence
- BHA_MedChi Webinar Series
- BHA_MedChi BH Webinar Series
- COVID Best Practices & Resources
- Helping the Helpers and Those They Serve
- BHA MedChi Helping the Helpers Behavioral Health Webinar Series
- CovidCONNECT Support Group Info
- Eligibility Report QRG
- MDH Brain Injury Training for BH providers
- MDH Order – Amended Nursing Home Matters Order
- MDH Order – Amended Vaccination Matters Order
- MDH Order – Amended Various Health Care Matters Order
- MEMO Brain Injury Waiver Billing Changes and Electronic Visit Verification (EVV)
- MEMO Extension Letter for PBHS providers
- MEMO Overpayment Recon Extension
- Monkeypox Fact Sheet
- Monkeypox Fact Sheet – SPANISH
- Third-Party Liability ASO
- Transition – DDA to BHA MCT
Provider Bulletins
Carelon sends out weekly Provider Bulletins that compile recent communications into one convenient location. These bulletins include a summary of Provider Alerts and Updates, along with other essential information such as news and reminders, training opportunities, trending topics, quick links, and more.
2025
- Provider Bulletin 4.18.25
- Provider Bulletin 4.10.25
- Provider Bulletin 4.3.25
- Provider Bulletin 3.28.25
- Provider Bulletin 3.21.25
- Provider Bulletin 3.14.25
- Provider Bulletin 3.6.25
- Provider Bulletin 2.28.25
- Provider Bulletin 2.21.25
- Provider Bulletin 2.13.25
- Provider Bulletin 2.7.25
- Provider Bulletin 1.31.25
- Provider Bulletin 1.24.25
- Provider Bulletin 1.17.25
- Provider Bulletin 1.10.25
2024
- Provider Bulletin 12.31.24
- Provider Bulletin 12.23.24
- Provider Bulletin 12.19.24
- Provider Bulletin 12.13.24
- Provider Bulletin 12.6.24
- Provider Bulletin 11.26.24
- Provider Bulletin 11.21.24
- Provider Bulletin 11.15.24
- Provider Bulletin 11.7.24
- Provider Bulletin 10.31.24
- Provider Bulletin 10.24.24
- Provider Bulletin 10.16.24
- Provider Bulletin 10.9.24
- Provider Bulletin 10.2.24
- Provider Bulletin 9.26.24
- Provider Bulletin 9.19.24
- Provider Bulletin 9.13.24
- Provider Bulletin 9.5.24
- Provider Bulletin 8.29.24
- Provider Bulletin 8.22.24
- Provider Bulletin 8.16.24
- Provider Bulletin 8.8.24
- Provider Bulletin 8.2.24
- Provider Bulletin 7.24.24
- Provider Bulletin 7.18.24
- Provider Bulletin 7.11.24
- Provider Bulletin 7.3.24
- Provider Bulletin 6.27.24
- Provider Bulletin 6.20.24
- Provider Bulletin 6.13.24
- Provider Bulletin 6.6.24
- Provider Bulletin 5.30.24
- Provider Bulletin 5.23.24
- Provider Bulletin 5.17.24
- Provider Bulletin 5.9.24
- Provider Bulletin 5.2.24
- Provider Bulletin 4.26.24
- Provider Bulletin 4.19.24
- Provider Bulletin 4.11.24
- Provider Bulletin 4.4.24
- Provider Bulletin 3.28.24
- Provider Bulletin 3.21.24
- Provider Bulletin 3.15.24
- Provider Bulletin 3.7.24
- Provider Bulletin 2.29.24
- Provider Bulletin 2.23.24
- Provider Bulletin 2.16.24
- Provider Bulletin 2.9.24
- Provider Bulletin 2.1.24
- Provider Bulletin 1.25.24
- Provider Bulletin 1.18.24
- Provider Bulletin 1.10.24
- Provider Bulletin 1.4.24
Archive
2023
- Provider Bulletin 12.28.23
- Provider Bulletin 12.21.23
- Provider Bulletin 12.15.23
- Provider Bulletin 12.6.23
- Provider Bulletin 12.1.23
- Provider Bulletin 11.21.23
- Provider Bulletin 11.16.23
- Provider Bulletin 11.9.23
- Provider Bulletin 11.2.23
- Provider Bulletin 10.27.23
- Provider Bulletin 10.19.23
- Provider Bulletin 10.11.23
- Provider Bulletin 10.5.23
- Provider Bulletin 9.28.23
- Provider Bulletin 9.21.23
- Provider Bulletin 9.14.23
- Provider Bulletin 9.8.23
- Provider Bulletin 8.31.23
- Provider Bulletin 8.24.23
- Provider Bulletin 8.17.23
- Provider Bulletin 8.9.23
- Provider Bulletin 8.3.23
- Provider Bulletin 7.27.23
- Provider Bulletin 7.20.23
- Provider Bulletin 7.13.23
- Provider Bulletin 7.6.23
- Provider Bulletin 6.29.23
- Provider Bulletin 6.22.23
- Provider Bulletin 6.15.23
- Provider Bulletin 6.8.23
- Provider Bulletin 6.1.23 (revised)
- Provider Bulletin 5.24.23
- Provider Bulletin 5.18.23
- Provider Bulletin 5.11.23 (revised)
- Provider Bulletin 5.4.23 (revised)
- Provider Bulletin 4.27.23
- Provider Bulletin 4.20.23
- Provider Bulletin 4.12.23
- Provider Bulletin 4.6.23
- Provider Bulletin 3.29.23
- Provider Bulletin 3.23.23
- Provider Bulletin 3.15.23
- Provider Bulletin 3.8.23
- Provider Bulletin 3.2.23
- Provider Bulletin 2.22.23
- Provider Bulletin 2.15.23
- Provider Bulletin 2.9.23
- Provider Bulletin 2.2.23 (revised)
- Provider Bulletin 1.27.23
- Provider Bulletin 1.19.23 (revised)
- Provider Bulletin 1.11.23
- Provider Bulletin 1.5.23
2022
- Provider Bulletin 12.28.22
- Provider Bulletin 12.21.22
- Provider Bulletin 12.13.22
- Provider Bulletin 12.7.22
- Provider Bulletin 11.30.22
- Provider Bulletin 11.23.22
- Provider Bulletin 11.17.22
- Provider Bulletin 11.10.22
- Provider Bulletin 11.3.22
- Provider Bulletin 10.27.22
- Provider Bulletin 10.20.22
- Provider Bulletin 10.13.22
- Provider Bulletin 10.7.22
- Provider Bulletin 9.28.22
- Provider Bulletin 9.23.22
- Provider Bulletin 9.15.22
- Provider Bulletin 9.7.22
- Provider Bulletin 8.31.22
- Provider Bulletin 8.24.22
- Provider Bulletin 8.18.22
- Provider Bulletin 8.10.22
- Provider Bulletin 8.3.22
- Provider Bulletin 7.27.22
- Provider Bulletin 7.20.22
- Provider Bulletin 7.7.22
- Provider Bulletin 6.30.22 (revised)
- Provider Bulletin 6.29.22
- Provider Bulletin 6.23.22
- Provider Bulletin 6.16.22
- Provider Bulletin 6.9.22
- Provider Bulletin 6.2.22
- Provider Bulletin 5.27.22
- Provider Bulletin 5.19.22
- Provider Bulletin 5.11.22
- Provider Bulletin 5.4.22
- Provider Bulletin 4.27.22
- Provider Bulletin 4.20.22
- Provider Bulletin 4.13.22
- Provider Bulletin 4.7.22
- Provider Bulletin 3.31.22
- Provider Bulletin 3.24.22
- Provider Bulletin 3.17.22
- Provider Bulletin 3.10.22
- Provider Bulletin 3.3.22
- Provider Bulletin 2.24.22
- Provider Bulletin 2.18.22
- Provider Bulletin 2.9.22
- Provider Bulletin 1.27.22
- Provider Bulletin 1.19.22
- Provider Bulletin 1.12.22
- Provider Bulletin 1.5.22
2021
Provider Council Meetings
In collaboration with Maryland’s Department of Health and the Behavioral Health Administration, Carelon hosts monthly Provider Council Meetings on the second Friday of each month at 10 a.m.
This session allows Maryland Public Behavioral Health System leadership to present updates and receive real-time provider feedback. Providers are encouraged to submit questions for Carelon leadership to answer before each meeting using the Provider Council Meeting submission form below.
- Webinar Series Registration
- Maryland Provider Council Meeting Question Submission Form
Check below for the latest invites, presentations, and recordings for each monthly meeting.
2025
2025 Provider Council Meeting dates are listed below. You may register for all at once or individually here.
- January 10, 2025
- February 14, 2025
- March 14, 2025
- April 11, 2025
- May 9, 2025
- June 13, 2025
- July 11, 2025
- August 8, 2025
- September 12, 2025
- October 10, 2025
- November 14, 2025
- December 12, 2025
2024
December
November
October
September
August
July
June
May
April
March
February
January
2023
December
November
October
September
August
July
June
May
Frequently Asked Questions (FAQ)
Get answers to your most pressing questions related to claims, authorizations, systems, and more.
2025
- Coming soon
2024
Status Center
The Carelon Issue Status Tracker was designed to monitor and display the status of ongoing technical and clinical system issues, providing you with up-to-date and readily accessible information, as well as help clarify whether individually reported technical concerns are part of a larger, systemic issue and inform you of their resolution status. Select the tracker below to view.